Zackary Smith

PROFILE SNAPSHOT

Motivated IT graduate with an A.A.S. in Network Administration at Yakima Valley College with hands-on experience in troubleshooting, Active Directory, and VPN configuration.

Seeking to apply my technical skills and passion for IT in a professional, career-driven environment.

• Experience as an IT Support Intern
• Active Directory, imaging, and VPN setup
• Hardware/software troubleshooting and ticketing systems

STATUS: OPEN FOR EMPLOYMENT

Systems & Platforms

• Operating Systems: Windows 10/11
• Productivity: Microsoft 365 / Office 2016+
• Hardware: Desktops, laptops, office workstations

Networking

• Network configuration (DNS, VPN)
• Troubleshooting connectivity and office network issues
• Support for VPN access and remote connectivity

Administration & Tools

• Active Directory (user accounts and permissions)
• Ticketing systems
• System updates and basic user management

Technical Support

• Hardware/software troubleshooting
• End-user support
• Clear communication of technical issues

IT Support Intern

The Dolsen Companies — Yakima, WA

Assisted with troubleshooting, imaging, VPN setups, and user account tasks.

• Handled PC imaging, deployments, and workstation prep
• Managed user access changes under supervision
• Troubleshot software/hardware tickets
• Supported help desk operations

Google Coursera IT Certification

January 2023

CompTIA Hybrid Server Pro 1: Core

February 2025

Self-Hosted Resume Website

Designed and deployed a public-facing resume website hosted on a Synology NAS using Cloudflare DNS, SSL certificates, and secure reverse proxy routing.

PC Refresh Project

Assisted with troubleshooting, imaging, and user account tasks in an active office environment during IT internship.

Yakima Valley College — A.A.S. Network Administration

January 2022 – December 2025

• Communication
• Team collaboration
• Adaptability
• Problem solving

Email: [email protected]

Location: Yakima, WA